ON-DEMAND ARCHIVE FREQUENTLY ASKED QUESTIONS

Beginning in the 2023-2024 season, annual donors of $250 or more will receive access to all on-demand archived concerts including those from previous seasons. To learn more about this benefit, check out our FAQ below:

  • How do I make a donation?

    Please visit donate.riphil.org/give to make your donation of $250 or more and you will be added to the list for access to the on-demand concerts.

  • Why the change from livestreaming to on-demand only?

    The Rhode Island Philharmonic Orchestra & Music School faces some significant budget challenges due to the continued impact of the Covid-19 pandemic. As a result, among other expense cuts, we suspended livestreaming beginning with the 2023-24 season.

  • How long will this change be in effect?

    It’s unknown at this time. We are pursuing all funding avenues to find a solution and hope the temporary cancellation of live streaming is short-lived.

  • I’m an existing subscriber, do I lose access to previous concerts you livestreamed?

    If you are an existing season subscriber, you will continue to have access to concerts that were recorded prior to the 2023-2024 season.

  • When will new recordings be posted online?

    As early as 7 days after the concert is recorded.  You will be notified by email when the concert is available.

  • How long will videos stay online?

    The on-demand concerts for the current 2024-2025 season will remain online for repeated viewing for 30 days.

  • What will I be getting exactly?

    This season’s on-demand recordings will include either full pieces or selections from pieces performed during the four on-demand archived concerts (September, November, January & May.) We hope to provide the entire concert, however there are time restrictions and artist agreements which may prevent us from giving you certain pieces. Only the most recent concert will be posted online at any one time. Additionally, you will also receive access to the historical archive of past seasons which includes 30+ concerts from the past 3 seasons.

  • Will there be a password for the 2024-2025 concerts?

    Yes, the concerts will be password protected. You will be provided with the password in your introductory email once you qualify to receive access. You will also be reminded of the password with each email announcing the availability of the most recent concert.  A separate password will be provided to access the historical archive of past seasons.

  • Can I download the concerts for later viewing?

    No.  Downloading concerts is not currently allowed under our digital rights agreement.

  • Where do I go with questions or feedback?

    Please fill out the contact form on this page to reach our customer service team. You can also email boxoffice@riphil.org.


    For donation questions, please email Laurie Johnson-Carvalho at ljohnson-carvalho@riphil.org.

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